jilii Privacy Policy
Your Data. Our Responsibility.

1 Introduction

jilii is an online betting and casino entertainment platform operated for players based in Bangladesh. The protection of your personal data is a fundamental obligation we take seriously. This Privacy Policy sets out a transparent account of our data practices so that you can make informed decisions about sharing your information with us.

We are committed to handling your personal data lawfully, fairly, and transparently. We collect only what we need, retain it only for as long as necessary, and apply rigorous technical and organisational safeguards to protect it against unauthorised access, disclosure, or misuse.

This Policy applies to all personal data collected through the jilii website at jilii.io, including data collected during account registration, account use, payment transactions, customer support interactions, and any other interactions you have with the jilii platform or support team.

2 Personal Data We Collect

Depending on how you interact with the jilii platform, we may collect the following categories of personal data:

2.1 Identity and Contact Data

• Full legal name
• Date of birth (to verify that you are at least 21 years of age)
• Residential address (including city, district, and postal code within Bangladesh)
• Email address
• Mobile phone number
• Government-issued photo identification (e.g., National Identity Card, passport) — collected during Know Your Customer (KYC) verification

2.2 Financial and Transaction Data

• Mobile banking account references (bKash, Nagad, Rocket, Upay wallet identifiers — not PINs)
• Bank account details where used for deposit or withdrawal
• Transaction history including deposit amounts, withdrawal amounts, and dates
• Bonus and promotional credit history

2.3 Account Activity Data

• Betting history, game session data, and wager records
• Account login timestamps and session durations
• Responsible gaming settings (deposit limits, session limits, self-exclusion status)
• Customer support correspondence and chat transcripts

2.4 Technical and Device Data

• IP address at time of registration and at each login
• Browser type and version
• Device type (mobile, tablet, desktop) and operating system
• Referring URL and navigation path within the jilii platform
• Cookie identifiers and session tokens (see Section 7)

3 How We Collect Your Data

3.1 Directly From You

The majority of personal data we hold is provided directly by you during the course of your use of the jilii platform. This includes data entered during account registration, data submitted during KYC verification, payment details entered in the cashier section, and information shared during communications with our customer support team.

3.2 Automatically Through Technology

When you access and use the jilii platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, device identifiers, browser characteristics, session timestamps, and navigation data. This data is collected using server logs, cookies, and similar session-tracking technologies as described in Section 7 of this Policy.

3.3 From Payment Service Providers

When you initiate a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or a partner bank, jilii receives confirmation data from those payment service providers including transaction reference numbers, transaction amounts, and the status of the transaction. jilii does not receive your full mobile banking PIN, card CVV, or other authentication secrets from these providers.

3.4 From Identity Verification Services

Where required for KYC compliance, jilii may engage third-party identity verification services to cross-check the identity documents you submit. These services may return a verification status (pass or fail) and a risk classification to jilii. The underlying verification is conducted within those providers' secure environments.

4 Legal Basis for Processing Your Data

jilii processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing your registration data, transaction data, and account activity data is necessary to fulfil our contractual obligations to you under the jilii Terms and Conditions.
• Legal Obligation: Collecting and retaining identity verification documents and transaction records is necessary to comply with applicable anti-money laundering (AML) regulations and other legal obligations.
• Legitimate Interests: Processing technical and device data to detect fraud, prevent account takeover, ensure platform security, and improve our services is carried out on the basis of our legitimate business interests, provided those interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent as the legal basis for any specific processing activity (for example, certain marketing communications), we will obtain your explicit consent separately and you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

5 How We Use Your Personal Data

jilii uses the personal data it collects for the following specific purposes:

5.1 Account Registration and Verification

We use your identity and contact data to create and maintain your jilii Player Account, to verify your age and identity as required under our platform rules, and to ensure compliance with our one-account-per-player policy.

5.2 Processing Deposits and Withdrawals

Financial and transaction data is used to process your deposit and withdrawal requests accurately and securely, to maintain a complete transaction record associated with your account, and to resolve any payment disputes that may arise.

5.3 Fraud Prevention and Platform Security

Technical data, account activity data, and identity data are used to detect and prevent fraudulent activity on the jilii platform, including multiple account registrations, unauthorised login attempts, money laundering, and the use of automated betting software. This processing is essential to the safe operation of the platform for all players.

5.4 Customer Support

We use your contact data, account data, and support correspondence to provide effective customer support, to investigate complaints, and to resolve disputes. Support interactions may be recorded and retained for training and quality assurance purposes.

5.5 Responsible Gaming Compliance

Account activity data including betting history, session duration, and deposit patterns may be analysed to identify indicators of problem gambling. This processing supports jilii's responsible gaming obligations and may trigger proactive outreach from our responsible gaming team where patterns of concern are identified.

5.6 Legal and Regulatory Compliance

jilii retains certain categories of data for legally mandated periods in order to comply with financial record-keeping requirements, anti-money laundering obligations, and to respond to lawful requests from regulatory or law enforcement authorities.

5.7 Platform Improvement

Aggregated and anonymised technical data and usage data may be analysed to understand how players interact with the jilii platform, to identify performance issues, and to guide improvements to the user experience. This analysis is performed on aggregate data that cannot be used to identify you as an individual.

6 Sharing Your Personal Data

jilii does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

6.1 Payment Service Providers

We share the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard in order to process your deposit and withdrawal requests. These providers act as independent data processors and are bound by their own privacy policies and applicable financial regulations.

6.2 Identity Verification Providers

Where KYC verification is required, we share your identity documents with accredited third-party identity verification services. These providers are contractually prohibited from using your data for any purpose other than the verification service they provide to jilii.

6.3 Game Providers

Third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and limited account identifier to launch games within the jilii platform. These providers do not receive your full identity data, contact details, or financial information.

6.4 Legal and Regulatory Authorities

jilii may be required to disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where disclosure is required by applicable law, court order, or in connection with the prevention or investigation of financial crime. We will always seek to notify you of such disclosures where legally permissible to do so.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jilii's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and of any changes to the privacy practices that may result from it.

7 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to remember information about your visit — for example, your login session or display preferences — so that the platform functions correctly during and between visits.

7.2 Types of Cookies Used by jilii

7.3 Third-Party Tracking

jilii does not permit third-party advertising networks or social media platforms to place tracking cookies or pixels on jilii pages. The analytics cookies used by jilii process only aggregated, anonymised data and are not used to build individual behavioural profiles.

7.4 Managing Cookies

You may configure your browser to refuse all cookies or to alert you when cookies are being sent. Please note that disabling strictly necessary cookies will prevent the jilii platform from functioning correctly — in particular, your login session will not persist between page loads. Functional and analytics cookies can be disabled without affecting core platform functionality.

8 Data Retention

jilii retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, the resulting anonymised dataset can no longer be linked back to you as an individual and falls outside the scope of this Privacy Policy.

9 Data Security

jilii implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS Encryption: All data in transit between your device and the jilii platform is encrypted using Transport Layer Security (TLS) with a minimum key strength of 256-bit.
• Encrypted Storage: Sensitive personal data including identity documents and payment references are stored in encrypted form at rest within our secure data infrastructure.
• Access Controls: Access to personal data within jilii's internal systems is restricted to authorised personnel on a strict need-to-know basis. Access rights are reviewed regularly and revoked promptly upon change of role or departure.
• Two-Factor Authentication: Internal administrative access to data systems requires multi-factor authentication to prevent unauthorised access even where credentials are compromised.
• Regular Security Audits: jilii conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in its infrastructure before they can be exploited.
• Incident Response: jilii maintains a documented data breach incident response plan. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected players promptly and take all necessary remedial action.

10 Your Data Rights

As a jilii player, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact the jilii support team via live chat or email as described in Section 14.

• Right of Access: You have the right to request a copy of the personal data jilii holds about you, along with information about how it is used and shared. We will respond to access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For account details, you may also update certain information directly within your jilii Account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. This right is subject to overriding legal obligations such as AML record-keeping requirements.
• Right to Restriction of Processing: You may request that jilii restrict its processing of your personal data in certain circumstances — for example, while a complaint about accuracy is being investigated.
• Right to Data Portability: Where jilii processes your data on the basis of consent or contractual necessity by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to jilii's processing of your personal data where that processing is based on legitimate interests. jilii will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

11 Children's Privacy

The jilii platform is strictly intended for adults aged 21 and above. jilii does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step of the jilii account registration process, and accounts found to belong to individuals under 21 are closed immediately upon discovery.

If you are a parent or guardian and you believe that a person under 21 has registered an account on jilii or submitted personal data to the platform, please contact us immediately at [email protected]. We will investigate the matter promptly, close any underage account identified, and delete all associated personal data without undue delay.

12 Third-Party Links

The jilii platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket) and game providers (Pragmatic Play, Evolution Gaming, etc.). While jilii takes care to work with reputable partners, we are not responsible for the privacy practices of these third-party entities.

Each third-party service provider operates under its own privacy policy, which governs the collection and use of data processed through their platforms. We encourage you to review the privacy policies of any third-party service you use in connection with your jilii account. jilii is not liable for any data handling practices of third-party providers that fall outside our direct control.

13 Amendments to This Policy

jilii reserves the right to update or amend this Privacy Policy at any time. All changes will be reflected on this page at jilii.io/privacy-policy with a revised effective date. For changes that materially affect your privacy rights or the ways in which we use your data, jilii will make reasonable efforts to notify registered players by email or via an on-platform notification prior to the changes taking effect.

Your continued use of the jilii platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with any changes to this Policy, you should cease using the platform and may request voluntary account closure in accordance with the jilii Terms and Conditions.

We recommend that you review this Privacy Policy at least once every few months to remain informed about how jilii handles your personal data and any updates to our privacy practices.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how jilii handles your personal data, please contact our support team using the details below. All privacy-related enquiries are handled by a dedicated member of our support staff.

When contacting us regarding a data rights request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently. For account verification purposes, we may ask you to confirm certain identity details before processing a data access or deletion request.